Refund policy

Order Cancellations
• Cancellation Window: Orders can only be canceled within 1 hour of placement.
• In-Processing Orders: Once an order enters fulfillment processing at our warehouse, it cannot be canceled or modified. If you no longer wish to keep the items, you may initiate a return upon delivery.

Returns & Eligibility
We want you to love your order! If you are not satisfied, we accept returns under the following strict conditions:
1. 7-Day Return Request Window: Return requests must be submitted within 7 calendar days from the date tracking shows your order was delivered. Requests submitted after 7 days will not be accepted.
2. Item Condition: Items must be unworn, unwashed, unaltered, and free of stains or odors. Items must be returned with all original tags attached and inside the original clear garment polybag with the SKU barcode label intact.
3. Non-Returnable / Final Sale Items: For hygiene and safety reasons, bodysuits, lingerie/intimates, swimwear, jewelry, and beauty products are strictly Final Sale and cannot be returned.

Return Shipping & Costs
• Customer Responsibility: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
• No Exchanges: We do not offer direct exchanges. If you need a different size or color, please return the eligible item for a refund and place a new order.

Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us at Yosiefabraham387@gmail.com within 48 hours of delivery with clear photos of the damaged area and the shipping label so we can process a replacement or full refund immediately.